cubre

Refund, Dispute & Cancellation Policy (as incorporated into Terms version 2026-09-14)

This version has been superseded. It was published 2026-09-14 and replaced for new acceptances on 2026-09-22. It is kept so anyone who accepted it can read exactly what they agreed to. The current version is the Refund, Dispute & Cancellation Policy. Every version is listed in the version index.

This policy explains how to cancel, how refunds work, and what to do if you disagree with a charge. It covers two different kinds of money, and they work differently:

  • Your subscription — what Cubre Inc. (“Cubre,” “we,” “us”) charges a business for use of the Cubre software. Sections 1 to 3 apply.
  • The Cubre fee on payments you collect — charged when your own customers pay you through Cubre. Section 2a applies, and it is deliberately different: that fee is not returned when you refund your customer.

1. Cancellation

You can cancel at any time. There is no minimum term, no cancellation fee, and no penalty for leaving.

  • Online, in one step, once billing begins. You will cancel from your account settings in the Cubre app, without calling, emailing, or talking to anyone. We will not show offers or surveys first; you may be asked to confirm once.
  • Subscription fees are currently waived (see the Fee Schedule). We will give at least sixty days’ notice before that changes, and online cancellation will be available from the day we send that notice.
  • You can also cancel by emailing support@cubre.app from an address associated with your account. Email is an extra option, never the only one.
  • Cancellation takes effect at the end of the billing period you have already paid for. You keep access until then. If you cancel during a free period, you will not be charged.
  • We do not automatically charge you again after you cancel, and we confirm every cancellation in writing.

2. Refunds

Subscription fees are billed in advance.

  • If Cubre is not right for your business, email us within 30 days of a charge and we will refund that charge in full. No explanation required.
  • After 30 days, fees already billed for the current period are not refundable, but you can cancel at any time to stop future charges. See section 1.
  • If we bill you in error — a duplicate charge, a charge after cancellation, or a charge for the wrong amount — we will correct it in full, regardless of when you tell us.
  • If we discontinue the service during a period you have paid for, we will refund the unused portion.

Refunds are returned to the original payment method. Once we approve a refund, the time it takes to appear on your statement is determined by your bank or card issuer, not by us — typically five to ten business days.

2a. Fees on payments you collect

This section is about a different kind of money: the payments your customers make to you through Cubre, and the fee Cubre charges you for collecting them (the “Cubre fee”).

  • When you refund your customer, they are made whole in full — including any card surcharge they paid. Refunding costs your customer nothing.
  • Our fee on that payment is not returned to you. The card networks do not return their costs on a refunded sale, and Cubre does not return the Cubre fee either. This is standard for software that bills on your behalf, and it is worth knowing before it happens rather than after.
  • A refund can therefore leave your connected balance short by the fee amount. That recovers automatically from your next payouts; there is nothing for you to do.
  • This applies to refunds you issue. If Cubre charged you a fee in error, section 2 applies and we correct it in full.

3. Your data when you leave

Cancelling does not delete your data. You keep access, including export, until your paid period ends, or, if you cancel during a free period, until it ends. To request a copy or deletion, email support@cubre.app, before or after you cancel.

4. Billing disputes

Please contact us first. Email support@cubre.app with the date and amount of the charge and what you believe is wrong. We will acknowledge within three business days and aim to resolve it within ten.

Most billing problems are ordinary mistakes and we would rather simply fix them. If we agree a charge was wrong, we will correct it in full. If we disagree, we will explain why in writing and tell you what we can offer.

You always retain the right to dispute a charge with your bank or card issuer. Contacting us first is not a condition of that right — it is just usually faster.

5. Changes to this policy

We may update this policy. The version posted on this page is the version in effect, and the “last updated” date above reflects when it changed. A change will not be applied retroactively to a charge already made.

6. Contact

Cubre Inc. 1209 Intrepid Dr Fort Collins, CO 80526 support@cubre.app